Customer Complaint Form

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Winner Standards Review

AI Global Media awards reflect a point-in-time assessment of reputation, performance, and conduct. We take the integrity of our awards seriously and expect our winners to uphold the standards by which they were originally recognised.

Where credible concerns are raised about conduct, we are committed to review them responsibly. This page exists to provide a clear, fair, and standardised way for third parties to bring potential issues to our attention.

• We investigate every submission received through this process.
• All submissions are treated confidentially.
• Anonymous, or unverifiable complaints may limit our ability to investigate.
• Submitting false, misleading, or malicious complaints may itself be considered a breach of acceptable conduct.
• Our aim is to ensure that our awards are not used to promote or legitimise unsatisfactory or unscrupulous business practices.
• We are unable to act on matters of opinion, commercial disputes, or retaliatory complaints without supporting evidence.

Please note, this is not a dispute resolution service. We assess behaviour only as it relates to the integrity of our awards. Submission of a complaint does not guarantee revocation or disciplinary action. Investigations may take time depending on complexity and evidence provided. AI Global Media reserves the right to determine, at its sole discretion, whether a complaint falls within the scope of this review process.

Frequently Asked Questions