What To Look For In A Healthcare Software Service Provider

Posted on 14th August 2023

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Introduction

Telemedicine as a service provider has skyrocketed in the last two years. Especially after the COVID-19 pandemic, when everything went digital, the healthcare industry had to comply, probably because more than 70% of the customer base was looking for a digital space where they could receive healthcare benefits as well.

If you are a healthcare provider currently making the digital shift, you are likely to start with an integrated application. A one-stop shop for all your patients, including telemedicine, online consultancies during emergencies, and a place to find all their medical data.

Unlike any other digital space, this application launch will not just dwell with a Press Release. There are sensitive issues that you need to consider, and most important, healthcare regulations you need to comply with.

Thus, healthcare software will take up more planning, more trial and error, and, most importantly, a software service provider who has thorough expertise in the matter.

In the excerpt below, we will be discussing some of the common elements you should look for when choosing through a bunch of providers.

Healthcare Software As A Service Provider

A paper in the Grand View Research once estimated the healthcare software as a service industry to reach a net worth of $14.8 Billion in 2022. This number is likely to skyrocket towards a number of $51.7 billion.

Thus, needless to say, there is a healthcare software provider in every corner of the digital sphere. Now, the real challenge is how you can differentiate the good from the bad.

1. Regulation Compliance

Healthcare as a software service provider has to be more strict with their development since healthcare regulations backed by an autonomous body play a major role in any state or country. Plus, healthcare is a matter of utmost trust, which people cannot break.

Any form of data breach and someone’s medical records are out for the wrong people to exploit. This can give your company a bad name, and trample the trust which has taken so long to build.

When we talk about healthcare software, the service provider needs to place the highest degree of security and privacy measures on the application. Then they need to incorporate every HIPAA protocol to match the integrity of the healthcare provider itself.

This means frequent risk assessments and required amendments whenever there is even the tiniest potential of threat looming.

2. Smooth Integration

20% of all healthcare consumers are looking for one application for all their important files and medical info. Plus, they also want this software to act as an emergency button to get hold of old prescriptions even months later.

Some have also voiced their requirement to speak to a health professional during emergencies, and they are unable to reach the clinic. Not just health facilities but also a section for mental health necessities.

Now, integrating them all is a challenging task. That is why you need expert healthcare software as a service provider who can build an interface that can smoothly integrate all the services.

Plus, an easily navigable one where even a not-so-technologically-sound consumer is able to add their medical records easily and also access them whenever.

3. Flexible Cloud Based Solution

A rigid software comes with an expiry date because you do not know your growth chart as of now. Your company could expand by leaps and bounds regarding healthcare development software in the next decade, and if you plan to grow a steady partnership with your current software as a service provider, you have to check its scalability and flexibility.

Exceptional cloud-based solution with impeccable security is the way to expand without fear of data breach. Your healthcare software service provider should be able to scale up as per the business requirements.

4. Support & Training

Reliable technical support and comprehensive training resources are vital for successful implementation and ongoing usage. Assess the provider’s support offerings, including response times, availability, and user assistance, to ensure they can meet your organization’s needs.

No software is 100% perfect, and you should collaborate with companies who will work as a solid support system during glitches and bugs. Especially when customers everywhere are complaining about the inefficiency, you need a strong team to help you out of the quagmire.

5. Expertise & Experience

The expertise and experience will determine your success. Especially if this is your first time going through something of this aptitude, and you have no prior experience. Not saying you have to believe whatever the software provider is saying, but you should be able to build trust with them.

This will come upon in two ways:

Check whether the company has prior experience in working for healthcare businesses. Healthcare is naturally different from other software, so a solid portfolio in the field is a must-have.

6. Credibility In The Market

Lastly, you should never pick the very first option you stumbled across. Healthcare always deals with confidential patient-doctor information, and your software should be compliant with that. If not, then the patient cannot trust you enough to offer their sensitive data to your software. Anyway, with the news of data breaches, consumers have become very calculative and cautious about their moves in the digital sphere.

So, before you choose healthcare software as a service provider, ensure to check its credibility. The trust they have built over your direct competitors, and most importantly, are they compliant with your requirements?

Benefits Of Having A Healthcare Software For Your Business

Implementing healthcare software in your business brings streamlined workflows, improved patient care, enhanced communication, and access to real-time information. It enables efficient appointment management, secure data storage, and cost savings through automation. Healthcare software also provides data analytics capabilities, scalability, and adaptability to evolving needs. 

Most importantly, it breaks the barrier between patients and doctors by providing a streamlined platform to always carry forward the conversation. Suppose it offers discreet customized consultancy for patient comfort. Plus, it helps doctors to supervise serious medical conditions 24/7 through live health tracking of the vitals. Any change and the doctor will be immediately alerted.