Driven by desire to help customers embark on truly lifechanging journeys, Travelwings.com is a Dubai-based Online Travel Company (OTC) that delivers some of the best vacation experiences in the world, offering packages that cater to any budget and desire. Established in 2016, the company is headed by Albert Fernando, Chief Executive Officer and Founder, who has recently been named Most Influential CEO 2023 – Dubai (Travel). Here, we discuss his experience and leadership style.
Travel is not just a break from our exhausting daily lives, instead it is an experience that stays with us forever. Travelwings.com believes that the desire to travel is synonymous with the urge to experience, which is why it strives to deliver tailored vacation packages through expert knowledge and unparalleled customer service. The company is dedicated to providing customers with the opportunity to create memories that they will always cherish.
Headquartered in Dubai, Travelwings.com is a technologically innovative online travel portal that makes it easy for travellers to book their holidays for the best possible price. The company is making waves in the travel domain, offering holidaymakers a seamless experience, from booking to vacation. By making travellers’ dreams come true, the company aims to become the world’s most admired and trusted OTC.
As a people-first business, the priority at Travelwings.com is always the happiness of its travellers as well as the wellbeing of its staff. This has truly been at the heart of the business since it was founded by Albert Fernando, who was inspired by his love for travel to create a comprehensive platform through which people can book their entire travel experience, from flights and hotels to cruises and activities.
Having worked in travel since he was 17, when he began his career helping customers book their holidays over the phone, Albert has grown into an experienced and successful leader in the industry. Today, he boasts a proven track record of specific expertise, including travel management, business development, operations management, profit and loss management, travel technology, and more.
Over the years, Albert has built Travelwings.com into a highly successful company, catering to holidaymakers in over 32 countries across the world. The company has especially become prevalent in emerging markets where it is the only OTC in 19+ of these 32 countries in which it operates. To do this, he has crafted a business that is equipped with the best talent in every department. Albert believes that a company cannot be successfully run by one person alone, so he strives to hire people who possess specialised skills and experience in their fields, filling the gaps in his capabilities.
In his leadership, Albert has primarily focused on providing his team members with a vision to achieve, then giving them the freedom to make logical decisions to bring it to life. He understands that people make mistakes, so he does not frown upon them. Instead, he believes that mistakes are beneficial for the learning process, allowing staff and leaders to gain experience and better themselves. For this reason, when things go wrong, Albert is always there to provide support and help in any way he can to get the situation back under control.
Through his outstanding methods of leadership, Albert enables his staff to deliver the best booking experience to travellers with innovative technology and excellent customer service. For this reason, Travelwings.com has amassed an impressive 4.3-star rating on Trustpilot, with numerous reviews praising the excellent, patient, and professional customer service as well as the stress-free booking process they received. Many reviews state that they did not experience any issues when booking with Travelwings.com. The few who have faced challenges tend to express satisfaction with the way in which the company’s team assisted them in an effective and efficient manner.
As a result of the leading tourism brand he has created, which provides customers with competitively priced holiday packages, flights, hotels, and more, Albert Fernando has been awarded travel’s Most Influential CEO in the Most Influential CEO Awards 2023. We congratulate Albert on this achievement and look forward to seeing how Travelwings.com continues to grow.
For business enquiries, contact Albert Fernando from Travelwings.com on their website – travelwings.com