Supply Chain Management – Key Shipping Terms You Need to Know

Supply chain management is the centralized handling of the flow of goods or services in a production line, from purchasing raw materials to delivering the finished product to the intended customer. In simpler terms, it is the coordination of activities necessary in the conversion of raw materials to goods or services that meet the needs of the targeted customer in terms of profitability, quality, and customer experience.

Supply chain management includes purchasing physical goods, services, information, and any other necessary resource that influences the operation and growth of a company. Examples of supply chain management activities are manufacturing, farming, transporting, and designing.

Supply chain management is a promising career due to the plenty of job opportunities available in the field. This job also pays well, and you can have significant room for career improvement.

Terms Used in Supply Chain Management

These main terms are also the components of supply chain management. They are plan, source, make, delivery and return.


Planning can help streamline operations, avoid delays in the company processes, enhance efficiency, and bring down operation costs when done in the right way.


Is the process of identifying those who can provide the inputs that an organization needs in its operation. It is research, defining the quality and quantity of the goods and services available, formulating strategies, and choosing suppliers that meet these criteria.


The production of activities, packaging, staging the product and releasing it to the intended customers.


This means transporting goods effectively and efficiently from one location to another. Effective transport improves the supply chain by decreasing the wastage of time and materials. Whenshipping goods internationally, it is good to use an International Air Waybill, a document containing the items. It informs the person receiving the document of the charges they need to collect from the recipients.


This is a post-delivery customer support process associated with all kinds of returned products. It is also known as reverse logistics. It helps minimize the potential deterioration of relationships with the customers.

Other supply chain management keywords;


It is all about the efficient and effective movement of materials, personnel and products from one point to another to accomplish the objective of a business. It mainly focuses on transportation and warehousing.

Supply Chain Sustainability:

This one looks at the issues that could affect the company\’s production, storage, transport and delivery operations. The aim is to make sure an organization is environmentally friendly by minimizing the consumption of utilities such as energy and water and the production of wastes.

Supply Chain Visibility:

Offers more time and information about supply chain orders to companies and customers.

Inventory Management:

When a company has inventory management software, it is easy to take records of every product going out or in of the company.

Supply Chain Execution (SCE):

Focuses on the flow of supply chain tasks such as identifying orders that need fulfilment, making necessary procurements, transportation, and storing the procured materials in warehouses.


The main aim of supply chain management is to control costs, efficiently allocate resources, risk in management, and effective gathering of information for business decisions.

Government Cyber Security Policy Implications on Smaller Agencies

The large-scale cyber breaches of the past few years have brought to light the vulnerabilities of government networks. While federal agencies are working hard to address these threats, smaller agencies are often not as well equipped to deal with threats.

With the recent threat of cyber security breaches, it is imperative that the government provides adequate protection to its smaller agencies. The Department of Homeland Security has taken steps to protect all agencies with a federal network only. This is not enough, however, as smaller agencies are not adequately equipped to meet these challenges with limited budgets and resources.

This blog post will explore how small agencies can better protect themselves against cyber threats by taking advantage of free resources that are available to them.

How cyber threats affect smaller government agencies

Cyber security threats are present in all sectors and to any organization regardless of size, complexity, or function. In recent statistics from the National League of Cities, there are approximately 39,000 small government entities across the U.S., including municipal, county, and township entities.

State, local, and Tribal governments (SLTGs) are a common and lucrative target of cybercriminals, particularly in the use of ransomware. A cybersecurity report from BlueVoyant showed that SLTGs saw a 50% increase in ransomware and other cyber-attacks between 2017 to 2021.

Small government entities are under attack daily, including employees. They have a significantly lower cyber-risk profile than their large counterparts and so their security needs are limited. With some of the same risks of infiltration as larger organizations, small government entities often lag behind on the response when an attack occurs.

SLTGs may be hit by malicious phishing emails, user-generated content with malicious backdoors, ransomware, botnets, or more. A common form of attack is spear phishing, where an employee receives an email from a legitimate contact (that they know), and clicks on a link or attachment in the email. This malware will be attached to the email and can then install backdoors in the organization’s networks.

Each agency is vulnerable to cyber threats and cyber attacks, as there are often gaps in data protection and government network security protocols that can be exploited.

How do smaller agencies overcome protection challenges?

Unlike larger organizations, smaller agencies often have fewer resources. They don’t have the budget to hire security professionals and maintain effective data protection protocols.

These agencies may not have the required infrastructure to manage such cybersecurity measures. This problem is compounded by the fact that many small agencies are trying to catch up with increased competition.

Since most small agencies don’t have the budget to hire a dedicated cyber security team, cyber security responsibilities are often delegated to an IT department that does not always have adequate resources to protect an agency.

Smaller agencies can effectively mitigate threats by embracing greater collaboration and sharing cyber threat information across the agency.

How smaller agencies can better protect themselves against cyber threats

When small agencies employ effective cyber security practices, they can protect their assets and systems from cyber threats.

From a security perspective, small agencies can do a few things to improve their ability to protect their data:

– Establish appropriate access control protocols to track who is accessing an agency’s network. This allows for an organization to identify the individuals who may be at risk if their systems are compromised.
– Create a policy that enforces strong passwords and utilizes multi-factor authentication (MFA). This is a very effective tool for guarding against phishing attacks, where attackers pose as a contact that a person trusts. This can often be detected when a hacker uses a password that isn’t part of their first name, or hasn’t been used previously.
– Provide comprehensive training on how to use MFA. This ensures that everyone understands how to use the technology to log in to agency systems.
– Develop and implement an incident response plan, and ensure that it is regularly updated. This plan will help a small agency quickly identify and handle any potential threats to its data and systems. While any security process can be improved, some companies are more secure than others.

Additional Resources

The National Institute of Standards and Technology (NIST), and the Cybersecurity and Infrastructure Security Agency (CISA) both have valuable resources and frameworks available which discuss cybersecurity strategies from both a national and small entity perspective:

Different Investment Strategies

Investment strategies are full-proof, trustable strategies that you apply as an investor and give you, according to expectations, an idea of how and where you should invest your capital, what returns you can anticipate from it, future in short-term and long-term holdings, choice of firms or companies to gain substantial profit, etc. Investors always have a goal set in their mind with their investors, and they can reach their target only if they go ahead with solid marketing, business, and investment strategies. In short, it is a sort of market study. For instance, as an investor, 1 question may arise: how to invest 30k where you can expect a maximum return, then you must follow some terrific investment strategies for it. Let us learn about them.
Active and Passive Strategies
By passive strategies, an investor buys shares of a company and holds onto them for a long period. In this strategy, the risk is lower as the market can not go past it because of its volatility.
Active strategies involve continuous buying and selling of new shares. These kinds of investors are sure that they can go past the market and earn prolific returns out of it.
Long-term and Short-term Investments
The investors select the holding period. In this strategy, if an investor thinks that the company will do great in the coming years and then might go on a declining phase, they choose a short-term strategy. But, if they think the company will keep on doing great in the future, they go for a long-term strategy.
Income Investing
This strategy believes in producing income in cash from the concerned company\’s stocks. They do not directly invest in the stocks. By this strategy, the investor can expect a steady income out of the stocks as per the company\’s growth. One such great method is to use Bitcoin investment.
Value Investing
Value investing simply means investing in a company that has great potential in the future but is under-rated in the stock market. When the market goes through a correction session, the price will rapidly increase for these companies. Warren Buffet calls it one of the finest investment strategies.
Contrarian Investing
By this strategy, the investors buy stocks of companies when the market is down and running slow, because of economic imbalance, recession, calamities, etc. When the down period gets over, the prices of these stocks shoot up vigorously. However, this strategy can prove to be extremely risky at times.
Dividend Growth Investing
, investors invest in those companies which can pay a consistent dividend everywhere. This proves that the company is less volatile and shows promise of growth in the future. In the long term, investors of these companies enjoy benefits through compounding.
This investment strategy is fit for small investments, a small number of stocks in the stock market. Examples of such investments can be in exchange-traded funds, crypto funds, mutual funds, etc.
These are some of the best investment strategies that investors do follow before investing in a company or buying their shares. With the help of sound thinking and applying the correct strategy in the market, an investor can attain their goals of returns through their investments in the stock market.

Best Practices for Business Management

Best Practices for Business Management – Corporate Vision Magazine

What is Identity and Access Management? A Guide to IAM

While the basic definition of identity and access management (IAM) may be simple, the ecosystem of technologies that fall within it can be difficult to get a handle on if you are a newcomer.
To ensure that you are not confused by what IAM involves, here is an introductory guide that will spell out the basics and give you a starting point for further research.

[*subheading*What is IAM?

As the name suggests, IAM is a collection of technologies, solutions, and best practices that organizations implement in order to provide secure, resilient access to mission-critical apps and data.
This is increasingly important as more business systems are digitized and it becomes necessary to monitor and manage who has access to what resources without compromising productivity or creating security risks.

Why do companies need IAM?

IAM is important for a multitude of reasons. For example, IT managers can make use of an access control audit report to implement a robust remote working policy that empowers employees to operate away from their desks, while still being able to fulfill their duties unhindered. With the rise of remote work in the past couple of years, this is all but essential in lots of industries.
Furthermore, the best IAM strategies and solutions alleviate the issue of having to monitor and manage access to cornerstone resources manually. Automation is part and parcel of top-rated platforms, and can encompass not only locally hosted hardware and software, but also setups that use hybrid or all-cloud configurations.
In addition, access rights and restrictions can be enforced as needed, either across entire groups, such as on a per-department basis, or for specific individuals. So whether you want to give some teams special permissions, or provide visitors and guests with limited access to business systems for a set period, IAM can do all this and more.
Finally, as regulations on data protection and privacy become stricter worldwide, businesses must do more to comply with them. A rigorous IAM policy, backed up by the tech and employee training it dictates, will both ensure compliance and prove to third parties that the organization takes these matters seriously.

What components are involved?

Every business can create its own IAM framework which is tailored to its needs, but there are still some components that tend to be fairly universal.
First, user identities and login details have to be stored so that they can be used to allow access to those that need it and deny it to those that lack the necessary credentials. These details can be as simple as usernames and passwords, but might also encompass two-factor authentication and even biometric information.
Next, IAM setups have to be able to provide oversight of activity within the infrastructure, tracking how systems are being accessed and by whom.
Last, managing access by allowing user identities to be adjusted and modified according to need is part and parcel of an effective IAM configuration.
As mentioned, this can all be handled in-house or can be outsourced to a third-party provider. It all depends on what makes the most sense to the business, as well as what is viable within the available budget.

What are the potential challenges?

It is not always straightforward to implement IAM in a business, and knowing what roadblocks lie ahead is helpful for those considering making a major change to their own policies and solutions.
Legacy system integration is one of the biggest bugbears for companies that have been around long enough to still use them. Compliance with regulations like GDPR is another obstacle.
Even so, these challenges are very much worth tackling when the long term benefits of IAM are so sizable.

Why You Should Despose Of Your IT Equipment Correctly & Safely

Dispose your Computing Hardware & Protect the environment.

At Concept Management both your security and the environment matter to us and we are passionate about helping our customers to recycle and dispose of their computer ware responsibly. Proper disposal of computers is important for several reasons including keeping your used computer hard drive content private and releasing the recycling potential from your devices. The potential for recycling components and raw materials in computer hardware is huge and contributes to us collectively reducing the negative impacts of tech waste in the UK.

Why are computers so important?

Computers are an integral part of the modern world. They are electrical devices which work by processing information and data. The likely hood is you are reading this from your own computer, tablet device, phone or maybe even a wearable tech so you may know about some of the many other things computers are good for. Besides surfing the internet, on a computer you can type documents, create spreadsheets, make images, edit film or music and even play games. Computers are made all over the world and there are major brands such as Apple, PC, Windows and Lenovo that make vast ranges of computers internationally.

What should you do with an aging computer?

When computers age they can become slower and less reliable. This can cause problems if a computer is relied upon heavily for work or personal use. As your computer ages it may become unfit for purpose, and you may therefore seek an upgrade. Here at Concept Management we care deeply about giving our clients the power of choice that this stage. It is important that you dispose of your computer and hard drive safely and correctly. Safe recycling or disposal of computer equipment is very important for both security and the environment. Whether you are needing to take care of personal or , we have some key information to help you do it well.

Follow WEEE Legislation correctly

Where recycling is not possible, responsible computer equipment disposal is also crucial as it can affect the environment and disposal services in the UK if you don’t correctly follow WEEE legislation and guidance. Along with your computer itself we also offer responsible recycling and disposal of other hardware including your keyboard, mouse, cables, monitors, laptops and external storage drives.

What do Concept Management offer?

At Concept Management we offer a full range of services in computer equipment disposal where recycling is at the centre and disposal is kept to the minimum. Where we can recycle, we will, as reusing precious raw materials in newer models is a great way to reduce the amount we mine the earth’s resources. Working ethically and ecologically is a priority for us as we want our customers to benefit from updating their technology in the most environmentally friendly way possible. We have fully trained and vetted staff who can assist you or your business with meeting your computer ware disposal needs which surpass the WEEE Directive.

An expert service you can trust

If you do need to completely start again with your computer equipment, we recommend that you use an expert service you can trust to ensure that your computer is effectively cleaned of any sensitive data before it is disposed of. Concept Management offers an ethically and efficiently minded service with onsite destruction of physical kit, hard drive erasure and other options for your obsolete computer ware at our HQ site.

Pioneering recycling service

The tech industry and culture is moving at a faster and faster rate and the demand for rapid renewal of devices is becoming a world waste issue. Where possible, reusing precious raw materials from older computers and devices and repurposing them in new ones is key in closing the production cycle. Disposing of your computer without proper content erasure or approved disposal methods is dangerous and illegal. But, at Concept Management we encourage our customers to go one step further than following the regulatory computer disposal guidelines as we offer a comprehensive and pioneering recycling service.

Highly trained staff

With highly trained staff, schooled in the practical and ethical issues around safe data sanitizing processes, we can confidently offer you a safe and hassle-free computer disposal service. So, whether you need information on the process of how to destroy your hard drive from your computer before recycling it or simply would like a quote for the job you need doing we are happy to help. You can rely on our expertise and experience for all of your computer recycling and data disposal needs.

What are the advantages of IT Recycling?

There are so many advantages to choosing to recycle your computer. From Macs to PCs, we want to have the opportunity to reuse the precious elements found in your old model and repurpose them again and again. Entrusting your computer to an accredited service provider such as Concept Management is also a way to avoid harsh and toxic chemical being released into the environment and polluting our treasured planet. We work beyond the WEEE directive standards which means you have the added benefit of being assured that your data and hardware are being dealt with properly. Improper disposal of computers can leave both you and the environment vulnerable, so we take every step to make your experience with us is safe. We work with each customer to offer a bespoke service for the needs of your job and offering our expert advice all the way so you can make informed choices about your computer recycling and disposal options.

Why should you choose Concept Management?

At Concept Management, we work to be leaders in the responsible and ecologically focused approach to computer recycling and disposal. Our HQ is based in Manchester and due to the substantial demand and our ability to meet it, we have a large team of brilliant staff that offer a 24 hour a day service during the 5-day working week.



Laughter is the best medicine. Everyone loves to smile, chuckle, or laugh because of your posts. Sometimes, they could just see your brand, and they are all cracked up because you have delivered great humor.

You do not have to create a comedy show where customers will gather and have a good time. No, that is not the idea. Instead, the scope is to engage customers and attract new ones to what you offer.

Does it work for everyone?

No, some people are not encouraged as they can feel differently about humorous posts. Therefore, rather than such engagements attracting them to your business, they are turned off, and they become uninterested. Also, its translations can be different based on varying cultures. Hence, using humor to attract customers will only work best if you are target customers globally.

On the other hand, some brands have become famous due to their humorous posts. There are several benefits business puns can offer. They include;

Free promotion

There is a lot of publicity, reputability, and promotion for different businesses and the puns to their name. However, the efforts might not be properly appreciated for some while it is free promotion for many others.

The truth is that it is easy for people to share every funny post with their friends and family. Such images can end up on the internet and even trend in magazines, newspapers, or daily articles. You want to get enough reputation for your business, and puns will do in this case.

You can take advantage of the promotion by adding your business details and the contact us section. As people enjoy the funny parts of the post, they can see your number and can be interested. Use the business puns to get the attention of people to your services.

Create a memorable moment from every post

This fact is the most valuable and important part of your business pun. Since the posts will make people smile or laugh or chuckle, make it a memorable one that can be easier for them to remember. However, be careful of what you put out in a bid to be humorous.

You may need to do some research before putting out that post. However, there is a safe way to create a memorable moment from your business’s funny posts. You can do this by jumping on the trends in the world.

For example, there is a movie that is making the world skip – that is the show is on everyone’s lips. Take Game of Thrones or Squid Games as an example. You can create posts with them such that many people can easily relate when they see such posts. You do not have to think out of the box about this. You can use special characters in the movie.

The funnier your pun, the more assured it is because many people will repost the same.

The effect of multiple meanings

As a clever business owner, you can make one post have multiple meanings to different people. However, ensure your choice of words is harmless and cannot be an offense to anyone.

Creating multiple meanings may not be the situation at all times, but an intelligent person can create some for your brand. You can put out a word that could attract a potential customer as they are motivated to patronize you.

The truth is that a pun is a wordplay with underlying meanings. There are always points to discover – an extra meaning. Just make people happy with whatever post or extra meaning you are giving them. Such a post will not go out of their minds anytime soon.

Creating awareness

Do you know that you are creating awareness with those types of posts? Yes, you are.  It could begin like it is all fun until you see more people engage the post and, in turn, your brand. You don’t have to force the joke. You can only push it by engaging people as they react to your pun.


Business is a lot of work as it requires being strategic most time. You may need to think well for a post that will project your brand, and when you’ve successfully found one, then the joke is on your competitors. We’ve got more informative pieces to keep your business soaring. Visit the site to learn more.

4 Small Businesses to Start in Real Estate in 2022

Industry specialists expect to see a cool-off period for the housing market in 2022, but this shouldn’t be taken as a warning. The cool-off is due to the accelerated increase that the market went through this last year (U.S. home prices are up 19.8%!).

This level of growth is not sustainable, but whoever managed to take advantage of the wave, definitely came on top. So, if you are used to a certain level of income that may not happen next year, you can always branch out and get yourself a side business in the real estate world.

After all, this is a highly-competitive market that’s about so much more than just buying and selling houses!

And, if you’re out of ideas, here are some of the most well-received ones:

A Real Estate Brokerage

Well, if you are a successful agent looking to get more customers in the near future, the next step is a brokerage. In this case, you should learn a bit about how to start a real estate brokerage and make sure you have all the documentation required for this step.

Overall, if you’ve been in the industry for quite some time, it shouldn’t be difficult to understand how things work at the broker level. However, it is true that you get heavier responsibilities.

Of course, you can also put together a team of qualified agents to help you deal with the new set of tasks and burdens.

Property Management & Development

Remember how we said it’s not just about buying and selling houses? As a real estate agent (or broker), you can either manage property or start a property development company.

Property Management

This type of business is rather simple and it fits naturally with the tasks of a real estate agent. In a nutshell, the business is about taking care of and managing buildings and other real estate properties for their owners (also known as landlords).

This includes renting and dealing with renters, taking care of the grounds and buildings, and more.

Property Development

This line of business is a bit more complex and requires a bigger investment because it involves developing a property. This can mean anything from buying land and building various properties on it to flipping houses.

In short, your job will be to take ideas and turn them into reality. However, this is not something you can usually do alone, so you will need a few well-skilled collaborators and partners.


If you like working outdoors and have a passion for gardening, a landscaping business may be the perfect fit. This is not the kind of business anyone can start and be successful in because it requires certain planning, designing, and artistic skills.

However, as a real estate agent, you are always looking at different architecture styles and appreciating beautiful gardens.

Plus, real estate agents understand the true value of a well-designed front and back yard. Also, you already have a long list of possible customers who would usually not be happy to entrust their garden to a beginner in the field.

But, because they know your skills, they may as well put your trust in you one more time and let you take care of their garden as well.

Quick tip: If landscaping is too daring for you, why not start smaller and test your skills with a law maintenance business?

Wrap Up

The real estate sector is so diverse and rich in opportunities that it’s difficult to choose only a few. But this is great news for anyone who wants to invest in real estate without being an agent or buying/selling homes!

The Timeline of Cannabis Laws in the U.S.

When we take a look at the legal status of marijuana in the US today, things look greatly promising, with only 12 states left to make a move towards legal cannabis, while the remaining of the 50 states have already turned their laws towards more flexible measures, including full legalization, legalization for medical use or decriminalization.
However, and as we all know, things weren’t always as promising as they look today, and we sure know that getting up to this point took years and years of work and efforts to actually make the people in charge of making such decisions change their perspective on cannabis.

The timeline of cannabis laws in the United States started with its criminalization at a state level in the early 20th century. It began in 1937 when the Marijuana Tax Act was enacted, making effective the prohibition of marijuana at a federal level. Medical marijuana was however still allowed but with the establishment of fees and new regulatory requirements. Things got heavier by 1970, when the Controlled Substances Act sanctioned, classifying cannabis as a Schedule 1 drug, considering it a highly potential for abuse drug and banning its use, either for recreational or medical purposes. It was at this same time that other countries around the world, following the measures adopted by the US began with the prohibition of marijuana use as well.

However, not too far later, in 1973, slow decriminalization started to take place in the country, in the state of Texas, where they declared that the possession of four ounces of cannabis, or less, should be considered a misdemeanour. In that same year, the state of Oregon becomes the first in US history to effectively decriminalize marijuana, making way for other states to follow the initiative by 1975, including Alaska, Maine, Colorado, California, and Ohio, and Minnesota, Mississippi, New York, North Carolina, South Dakota, and Nebraska by 1978.

Until 2001, that was it as for decriminalization, but the slow medical legalization started taking place by the end of the 20th century, and by 1996 California successfully became the first US state to legalize marijuana for medical purposes with the approval of Proposition 215. This then led to more than 15 other states to move in the same direction, including Oregon, Alaska, Washington, Maine, Hawaii, which was the first state to legalize it through the state legislature, Nevada, Colorado, Vermont, Montana, Rhode Island, New Mexico, New Jersey, Arizona, Delaware and lastly Connecticut by 2012.

So, now that a big majority of the states had gotten in line with their measures on medical cannabis, one last step was left, recreational legalization. The pioneers of legal recreational marijuana were the states of Washington and Colorado in 2012. Along with their initiative, so started the rest of the states to make way for more liberal laws concerning recreational cannabis use in their territory, making way for this new industry to grow and new businesses to emerge. And it was this way that the cannabis evolution began taking place. The world that once prohibited any sort of cannabis-derived products had now become one where crazy new genetics such as Strawberry Banana seeds or the famous Bruce Banner are created.

Now only the states of Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, South Carolina, Tennessee, Texas, Wisconsin, and Wyoming are the only states in the US left to turn the country into a fully pro-cannabis territory. It’s only a matter of time until this starts taking place. For starters, more than half of the listed states already consider cannabis as a misdemeanour.

5 Ways to Scale Your Delivery Operations

As demand for delivery services grows, lots of businesses need to find ways to keep pace with the pressures of meeting customer expectations.

Thankfully there are plenty of strategies and solutions you can put into practice to scale up and achieve success in what is an undeniably competitive market.

To that end, here are some potential tactics to try out that will let you take your delivery operations to the next level without overstretching your resources.

Deploy the best software solutions to improve efficiency

Optimizations can be tough to achieve if you are having to do everything from route planning to customer communications manually. The good news is that there are all sorts of game-changing software platforms built to ramp up the efficiency and consistency of delivery services.

Whether you are wondering how to deliver packages with your car as a self-employed courier, or whether you run a whole fleet of trucks, software services can streamline your day-to-day operations in all sorts of ways.

The aforementioned route planning potential of delivery apps will let you set realistic schedules that customers will appreciate, while also being able to account for the impact of unexpected disruption, be that congestion on the roads or any other kind of courier conundrum.

Such services will not only make your operations more scalable, encompassing additional scheduled drop-off points without taking more time to hit deadlines, but also more affordable. Better planned routes means less money wasted on fuel, and these optimizations will allow you to re-invest in further growth and expansion.

Embrace outsourcing

You might be very protective of your delivery operations, in which case you could feel cautious about working with anyone else because of the fear that this will make your brand vulnerable to elements outside of your control.

However, this state of mind can be restrictive, since it is only through taking risks and leveraging external resources that you do not currently have available to you in-house that real scalability can be achieved.

For example, during seasonal peaks in demand, you could choose to outsource a proportion of your delivery duties to third parties. This could be a major national brand, or it could be a local provider.

The point is that by swallowing your pride and recognizing the business benefits of outsourcing, your delivery operations can flourish, rather than being held back without good reason.

Keep customers in the loop

Word of mouth recommendations remain a powerful tool for any business, and if you have delivery operations as part of your offerings, then you need to make sure customer satisfaction is right up there with the best of them.

This is where frequent and consistent communication comes into play. We already touched on how taxing this can be to do manually, but it is worth reiterating that letting people know where their goods are can now be automated affordably, and moreover should be done by organizations that want to grow.

Live tracking through a combination of GPS and delivery management software is an option, although you can opt for simpler solutions, such as SMS alerts sent out at key points in the journey.

Whatever the angle adopted, realizing that customer expectations are higher than ever and upping your game to meet them will bring untold branding benefits, and help you sidestep some of the more commonplace stumbling blocks in this area.

Consider accelerating the delivery cycle

If you put together the right infrastructure to support it, you could look into catalyzing your entire delivery operations and getting orders to customers in less time than you do at the moment. This type of scaling will not necessarily increase volumes overnight, but might make you more competitive, especially when stacked up against much larger rivals.

Same-day delivery is a good example of this, although it only really applies to businesses that are based in large urban areas where transport links are reliable and distribution resources are adequate to ensure orders can be fulfilled in the desired timeframe.

This is where trialing big changes before you roll them out to all customers is a life-saver. You can determine how well your accelerated delivery cycle works out based on a small number of orders, and then decide how to proceed according to the results of the test scheme.

Monitor performance to highlight issues

Even if you feel like your delivery operations are running like a well oiled machine, there is always room for improvement and you just need to be willing to look for weak links.

This is made much easier thanks to all of the software that is made for wrangling delivery services, with modern platforms offering impressive analytical abilities. As such you can see how different team members are performing, providing an indication of who is excelling and who is not pulling their weight.

This also eliminates the need for using guesswork when deciding which members of staff might be in need of additional support and training to fulfil their potential. Performance monitoring is not all about weeding out problem employees and sending them on their way, but should instead be seen as a means of managing teams with care and compassion, while still focusing on the need for productivity improvements.

Wrapping up

Most importantly, you need to get away from the temptation of thinking that your delivery operations will scale naturally as your order book fills up and demand increases.

Instead you have to be proactive about stimulating growth, satisfying customers and taking your business to the next level. There are the tools out there to help you achieve this; you just need to reach out and grab them.

3 Ways to Be Environmentally Friendly At Work

More of us are being made aware of global warming and the negative effects our daily actions have on the environment. Although we can do so many things at home to offset some of these adverse effects, there is so much we can be doing whilst at work, too.

Fletchers Waste Management, who provide Skip Hire Sheffield as well as many other waste management services, has put together three easy ways we can all make small changes whilst at work to help improve our carbon footprint from the office.

1. Change to green cleaning products
If you are the decision-maker for what cleaning products are being used in the office, have you thought about looking into eco-friendly options? Although it has become common for many of us to choose the cheapest options when it comes to bleach and other cleaning products, it is not always made clear just how costly this can then be to the environment.

Standard cleaning products, although affordable, are made of very harsh chemicals that affect both the indoor and outdoor environment. Commercial buildings are cleaned so regularly, especially since the pandemic, it increases the chances of air pollution and increased plastic waste and water pollution. Now more than ever, it’s essential to look into green cleaning alternatives.

As these products are naturally derived, they are much safer for the environment and your staff. These greener alternative products come at a slightly higher cost; however, some cleaning companies may only choose to use these products, so they may be able to offer better deals because of this. Although somewhat more expensive, these environmentally friendly cleaning products are naturally derived, meaning they are much safer for your staff and the environment.

If you do not make the decisions, it may be worth still sharing your concerns with your manager or cleaning company to see if anything can be done.

2. Turn off those lights

When working in an office environment, it’s sometimes easy to forget the importance of still turning lights and other electrical items off at the switch when they’re no longer in use. A great way to enforce this and encourage saving electricity is with a Switch Off Policy.

These can be easily implemented in the workplace by sending emails to remind people to turn lights off when leaving empty rooms and make sure items that can be safely unplugged when going for the day are done so daily.

Posts can also be put on walls near switches as an extra reminder if needed!

3. Switch to green energy
In the UK, it is still predominantly fossil fuels that are used for our electricity and gas, which is not great for the environment as they release large amounts of carbon dioxide into the atmosphere.

There is a better alternative, though, and that is green energy suppliers. Green energy is created by renewable sources, which can include solar panels and turbines. Sounds expensive, though, right? Well, green energy is actually very competitive in its prices and can be compared using most energy comparison websites.

Like with choosing your cleaning products, you may not always be able to make these changes quickly, but by speaking with your manager or your office landlord, they might say yes if they weren’t aware of the benefits before.

Ultimately, we can all make lots of small changes when going to work, and these are just 3 of them. There are many other suggestions online, and remember, to make a positive change, you just have to start small!


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